Switch Over of Class Bookings

We will be switching over to a new booking system for classes on the 1st of July.  As many members will be aware once changed over bookings can be managed via the Wye Fitness App.  To manage expectations as we switch over, we have popped a few notes below on how things will affect members, we have also given a few Q&A’s:

Week Commencing 1st of July
We go live with the new booking system from 7.00am this morning.  Members will be able to book and cancel classes via their app from this time.

Question:
Does this change impact all members?
No, only members who do or wish to participate in classes.

Question:
I do not wish to use the App, how will this affect me?
You don’t need to use the App if you don’t want to.  However, the waiting lists will be managed via the system and the App.

Question:
I currently undertake classes but have not got the Wye Fitness App set up, what do I need to do?
Please call Wye Leisure on 01432 860860 (Option 3) and let us know as soon as possible.

Question:
When viewing the class timetable in the App, the class shows a PADLOCK symbol.  What does this mean?
There are a few possible reasons for this.  The class maybe out of your normal membership hours?  /  We may need to assign the correct privilege to your account to allow you to book.  The easiest way to inform us of an issue is to call us on 01432 860860 (Option 3) and inform the reception staff of the issue.  They will raise the issue and we’ll look into.  Alternatively, you can raise the issue by competing the on-line form – CLICK HERE

Question:
I would like to book for a class outside of my membership hours, can I do this via the App?
No, you can only book classes via the app that are within your membership times.  Please call the club on 01432 860860 (option 3) to book all other classes.

Question:
When do classes become available to book?  It used to be 1hr after the class had finished, will this change?
Yes, it will change.  Class availability will open at 00.01hrs the following day.  For current attendees, the system will not change and current participants will be able to add their name to the booking sheet for the following class whilst in attendance of the current class.

Question:
Will the waiting list system change?
Yes.  Waiting lists will be managed solely by the system.  As a participant cancels (either by speaking with a staff member or via the app) the system will send out messages as configured within your profile.  Bookings for these spaces will then be first-come-first-served, with no hierarchy on waiting list position 

Question:
What kind of messages will the system send out?
Each user can set their profile for either PUSH NOTIFICATIONS via the App or EMAIL or BOTH.  If you find you are not receiving notifications, you will need to check your settings or speak with a staff member and we can check.

Question:
How do I check the settings in my App?
You are able to change the settings within your App.  We have popped a few instruction on how to use the Class Bookings and check the Settings online – CLICK HERE or feel free to call us on 01432 860860 (Option 3) and we’ll check for you.

We hope the above gives an insight as to how we’ll be moving over and how these changes will affect you.  If we have not answered your questions above, please feel free to contact us at any time to discuss.

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